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Guitar Sauce is a boutique online store dedicated to the professional guitarist and discerning collector.

It is possible to browse the site without having created an account, but to purchase it is necessary to register with your personal details which you will enter in the appropriate form.

Once registered you can proceed with the purchase: just choose the products, put them in the cart, confirm the order and you’re done!

You will always receive a confirmation email from us with the availability of the product ordered.

With the created account you will have access to the status of your orders and your shipping and billing information.
The goal of Guitar Sauce is to make available the best products on the market, to test and compare instruments, to share experiences and encourage the growth of the culture linked to guitars, amplifiers, effects, speakers… and everything you need to find your sound!

We will take care of shipping within 24 working hours of receiving payment. The shipment will be made via traceable express courier. Delivery is normally expected within five working days in Italy and 10 working days abroad from shipment.

We rely on the best couriers to offer a fast and reliable service.

There is a 2-year warranty on each new product (1 year for products sold with an invoice), based on the Legislative Decree. n. 206 of 2005 – art. from 128 to 135. The warranty does not cover defects resulting from incorrect use nor components subject to wear.

In the event of exchanges, the company reserves the right to evaluate the product, after viewing and/or receiving the relevant photographic material via the email address guitarsauce.clienti@gmail.com. Any trade-ins will be valued at 70% of their average resale value at the time of the appraisal.

The consumer who for any reason is not satisfied with the purchase made has the right to withdraw from the same within 14 calendar days from the date of receipt of the goods. The withdrawal must be expressed by sending a registered letter with all the details of the sale: customer, no. order n °. invoice or copy of receipt, contact telephone number.

Anyone who has expressed the desire to withdraw from the purchase made will be sent a confirmation with the return authorization. Always within 14 days, all or part of the purchased goods must be returned to the sender-supplier, intact, packaged in their original packaging and complete with any manuals, without any defects. The return costs and the means to be used will be the responsibility of the Customer who will not be compensated by Guitar Sauce di Claudio Mauri in the event that the goods are lost or damaged.

The refund or use of credit for a new purchase will take place within 14 days of receiving the return. Shipping costs and those for returning the goods are excluded, as well as any cash on delivery fees and administrative costs for managing the returned goods.

The refund, as a rule, must take place with the same means of payment used by the consumer when making his payments. For cash on delivery purchases, the refund will be made by bank transfer.

If the item received does not correspond to the description provided, a complaint can be made within 14 days of receipt. Returns for goods that do not conform to the order must be communicated by sending an email specifying all the sales data, including the reason for the return: customer, no. order n °. invoice, reason and possibly one or more photos proving the dispute. Always within 14 days of receipt of the goods, all or part of the purchased goods must be returned to the sender-supplier, intact, packaged in their original packaging and complete with any manuals, without any defects. Shipping costs for returning purchased items are usually paid by the customer. You must carefully package the item to prevent it from being damaged in transit. We recommend using a traceable shipping method with signature on delivery in order to monitor the return of goods. Once we have received the product, we will verify its integrity and refund the value NOT including original transport costs within 14 days. Alternatively we can issue a credit for a new purchase.

The costs of returning the goods and any cash on delivery fees are excluded.

The refund, as a rule, must take place with the same means of payment used by the consumer when making his payments. For cash on delivery purchases, the refund will be made by bank transfer.

Guitar Sauce We will inform you when the product arrives in stock. Please leave your valid email address below.

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